Better customer experience, in the palm of your hand.

Texting is the fastest, most reliable way to reach people. And it’s how most people prefer to connect. Textel is here to make it easy for you. Start texting today from your existing business number with no limits.

Learn how

Textel is a complete messaging platform.

A phone showcasing a Textel text message with emojis and icons surrounding it A computer screen showing how Textel can integrate with other contact center software A phone screen showing Textel's Textbot that can respond to user inquiries via text A phone showing a gift card promotion text message that was sent out to a large group via Textel
1

Multidirectional MMS & SMS

Text with customers 1:1—complete with eye-catching GIFs, images, and emojis.

2

Robust Integrations

Add powerful texting capabilities to your team’s leading contact center technologies with Textel’s seamless integrations.

3

Self-Service SMS

Text for IVR deflects inbound calls to a self-service conversation. Textbots reach out to customers and use natural language processing to gather and provide information.

4

Text Blast Your Whole List

Perfectly time branded text blasts to customers with branded messaging and automated opt-out management.

Learn more

Create conversations with customers

All those emails and sales calls you’re spending time on? Forget about them. Customers are far more likely to reply to texts from businesses than to emails (3% response rate) or calls (5% response rate). And with Textel, your messages can include attention-grabbing images, GIFs, and emojis—making them fun and readable.

40%

Text Response Rate

A graphic showing the reduction of call volume when using Textel

Shorter average handle times

Get instant call volume relief

Let your contact center talent focus on what they’re trained to do—and give customers the information they need…without waiting on hold. Textel users enjoy reduced wait times, fewer abandoned calls, and happier customers right from the start.

Boost your sales and revenue

Send your customers exclusive offers and promotions. Run robust texting campaigns with personalized keywords. Textel gives you the tools you need to engage with new and existing customers—and ramp up sales.

112%

Increased conversion rates

40%

Text Response Rate

Create conversations with customers

All those emails and sales calls you’re spending time on? Forget about them. Customers are far more likely to reply to texts from businesses than to emails (3% response rate) or calls (5% response rate). And with Textel, your messages can include attention-grabbing images, GIFs, and emojis—making them fun and readable.

A graphic showing the reduction of call volume when using Textel

Shorter average handle times

Get instant call volume relief

Let your contact center talent focus on what they’re trained to do—and give customers the information they need…without waiting on hold. Textel users enjoy reduced wait times, fewer abandoned calls, and happier customers right from the start.

112%

Increased conversion rates

Boost your sales and revenue

Send your customers exclusive offers and promotions. Run robust texting campaigns with personalized keywords. Textel gives you the tools you need to engage with new and existing customers—and ramp up sales.

Stop transactions. Start conversations.

Improved Customer Service

Your contact center agents will be able to handle several customer interactions at once via texting—and can deflect automated answers to self-service text for common questions.

More Engagement

With conversation histories and CCaaS integrations, your agents will be equipped to continue informed interactions with loyal customers.

Faster, Streamlined Communication

Allow customers to share images and documents via MMS messaging for easier support.

Convenience for Everyone

Make it effortless to respond to texts with auto-replies, canned responses, and keywords. Make it easy for customers to reach you on the devices they’re already using.

Improved Customer Service

Your contact center agents will be able to handle several customer interactions at once via texting—and can deflect automated answers to self-service text for common questions.

More Engagement

With conversation histories and CCaaS integrations, your agents will be equipped to continue informed interactions with loyal customers.

Faster, Streamlined Communication

Allow customers to share images and documents via MMS messaging for easier support.

Convenience for Everyone

Make it effortless to respond to texts with auto-replies, canned responses, and keywords. Make it easy for customers to reach you on the devices they’re already using.

Integrated to Simplify Communications

  • “We went from doing over 3 million dial attempts a month to sending over a million texts a month, but our contact rate skyrocketed 225%!”

    Jacen Bridges

    Director of Business Technology Integration, Pearson

  • “At the end of the day, it’s about making each contact center interaction better. That business texting has improved agent efficiency and service level only further enhances our customer experience.”

    Joseph Patrick

    Support Center Administrator, Valvoline

  • “Delivering this kind of experience isn’t possible unless your vendors and technology partners act like partners. We always get a response from the Textel team when we bring questions or concerns about the patient experience to the table. If we’ve needed to dial things back or turn up our text volume, the flexibility to do so is there.”

    Tim Surowieck

    Chief Marketing Officer, Sono Bello

  • “The implementation of Textel was a wonderful asset to our customer service department, Textel is the way to go!”

    Todd Brown

    Minerva Beauty Supply

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