Just text me.

Forget emails and phone calls—upgrade your customer experience with the ease and efficiency of text messaging to start a conversation.

Textel transforms the way you do business—are you ready?

More than 1,000 companies use Textel to:

  • Crush call quotas and boost revenue
  • Engage with customers quickly and conveniently
  • Integrate with leading contact center technologies to streamline workflows
  • Grow loyal customer relationships

Our Mission

We’ve gone to Mars, cars drive themselves, and hoverboards are on the horizon. So why is business communication trapped in the Dark Ages? Today, the average customer spends 43 days of their life on hold—that’s not ok with us. At Textel, we help you engage with your customers the way they want to, with easy, convenient text messaging. The result? Higher revenue, simplified operations, and conversations worthy of the 21st century. Climb aboard.

  • 2014

    Our Story

    In 2014, we started a small, scrappy company in St. Louis, inspired to spark real conversations between businesses and customers. What was true then remains true today—texting is the easiest way to communicate with everyone, from your best friend to your grandmother. We thought: Why shouldn’t businesses join the conversations?

  • 2016

    Secured Angel Funding

    With $200,000 in Angel Funding we got the jumpstart we needed to make business texting possible. We also launched customized reporting and text to email forwarding.

  • 2017 & 2018

    Textel partners with NICE CXone

    We were thrilled to partner with NICE CXone, a leader in the contact centers as a service (CCaaS) market. Paul Jarman, CEO of NICE CXone put it best, “Today’s mobile customers look for the convenience of text messaging instead of phone calls for simple customer service requests. The customer experience includes much more than voice interactions. With Textel’s SMS functionality [NICE CXone] customers can improve customer experience by providing service for customers via two-way text or proactive text notifications. We welcome Textel as part of the CXexchange marketplace.” It’s during this time that we received the NICE CXone Rising Star Award!

  • 2019

    Textel partners with Meevo2

    This new integration connected us with the leading cloud-based growth platform built exclusively for the beauty and wellness industries.

  • 2020

    Secured $5M Series A Funding

    We continued to see phenomenal growth even during a pandemic and even secured Series A funding! We also saw new partnerships with Genesys, another leading CCaaS vendor, and with SalonBiz, an all-in-one salon and spa solution.

  • Present

    More growth and new partnerships

    We’re not stopping. Our company more than doubled our headcount with even more engineers, a growing customer success team, as well as sales and marketing. We also announced a new CCaaS integration with Five9 and have some pretty big plans for our platform this year. If you can’t tell, we’re excited for the road ahead!

Our Values

Hustle

Textel values hustle as successful outcomes can be a direct result of the level of our d​il​ig​en​t ​effo​rt. ​

Create

Textel values creativity as we thrive when our team stretches themselves and innovates.

Connect

Textel values connection as collaboration, kindness, and presence with others are often key to unlocking success.

Thank

Textel values gratitude as gratefulness opens hearts and doors.

Risk

Textel values the courage to risk as growth and opportunity come from stepping out of our comfort zones and reaching farther than the last time.

Care

Textel cares, we believe in a bigger picture and value generosity, giving of our resources to benefit others.

Celebrate

Textel values celebration as recognition and reward are critical to building a strong team.

Leadership

James Diel

FOUNDER & CEO

Mike Mixon

CO-FOUNDER & CRO

John Meany

CO-FOUNDER & CTO

Kelly Stevens

VP OF PRODUCT ENGINEERING

Mark Kowal

DIRECTOR OF PRODUCT MARKETING

Rob Oscanyan

DIRECTOR OF MARKETING

Julia Dalton

DIRECTOR OF PRODUCT MANAGEMENT

Brian Tiemeier

CHIEF OF STAFF

We’re always looking for curious, talented people. Join the revolution.

© 2021 Textel