10 Simple Business Texting Features That Make a Big Impact
Are you taking the opportunity to connect directly with your customers? 95% of text messages are read and answered within three minutes of receiving them. Therefore, if you are not [...]
How Business Texting Boosts Growth and Scales with Your Company Maturity
A crucial part of growing your business requires good communication with your customers. Good communication also means establishing effective and efficient communication strategies to stay connected. Businesses can achieve this [...]
How Law Firms Can Text Their Way to Better Response Rates
Studies show that text messaging is the most used data service in the world. With over 560 billion text messages sent every month, text messaging is here to stay. Companies [...]
Business Texting Accelerates Approvals for Service Teams
Auto service providers are quickly learning that phone calls are interruptive, and texting is informative. Now SMS texting for auto service helps service departments shave off over 40 hours [...]
How Do You Improve Your Contact Center Issue Resolution? Use Business Texting
Most contact centers focus on the “call center” aspect, handling customer issues via the phone. As a result, they must contend with low first-contact resolution rates. Integrating business texting solutions [...]
3 Reasons You Need A2P Texting Integrated into Your Contact Center
Contact center managers are reluctant to bulk up IT infrastructure because they expect minor returns. However, once they get on board, they soon discover the benefits of integrating an A2P [...]
How to Keep Your Customer from Abandoning Calls
It’s that moment. The moment you decide that, despite the intermittent hold message reassuring you that your call is important, you’ve officially waited long enough. You have more important [...]
How to Add Business Texting to Existing Live Chat for Call Centers
At Textel, we’ve compared Live Chat vs. Texting to show the importance of including texting in your omnichannel call center strategy. By covering all communication channels, call centers empower [...]
How to Boost Customer Satisfaction by Leveraging a Business SMS Platform
Keeping customers happy is a priority for businesses, and customer satisfaction is one of the most measured key performance indicators (KPIs). Connecting with customers using business texting is an easy [...]
The Easiest Way to Connect with Customers is Texting – Here’s How to Help Them
Text messages are a fast and affordable way for your customers to connect with your company and get customer service. Although SMS has been around for a long time, its [...]
10 Reasons Clients will Love Texting with Your Salon or Spa
We often forget that we are all consumers and that time is the most valuable asset in our lives. We loath waiting on hold. We rarely respond to voicemails, [...]
How to Reduce Employee Turnover in Your Contact Center by Using Business Texting
Contact centers use technology such as business texting to optimize processes and improve communication with customers. However, business texting technology can also increase employee engagement and reduce attrition rates. A [...]
3 Reasons Business Texting Software Improves Your Contact Center Capabilities
According to the Critical Channels of Choice Report, half of consumers use non-voice communication channels to contact businesses. While most communication is still voice-based, the same report shows that 52% [...]
How to Use SMS Texting Services to Improve Your Business
The impact of SMS on business is often understated. However, texting is one of the most effective methods for reaching customers. In fact, according to Gartner's research, SMS messages have [...]
How Business Texting Improves The Customer Experience
How many communications channels does your business use to engage with customers? Based on numbers alone, businesses can't afford to miss out on Facebook Messenger's 1.3 billion users and Twitter's [...]
How Texting Helps Sales and Support Teams Increase Revenue
With the rise of digital transformation, organizations are being driven to meet customers eye-to-eye, so to speak, increasingly on mobile devices. Mobile devices are unlocking untapped productivity and collaboration, especially [...]
Text Automation Features You Can’t Live Without
Texting reduces call volumes, especially when it’s used in tandem with an IVR to deflect calls. However, incoming texts require a response, which still demands time and effort. Text automation [...]
3 Customer Experience Resolutions to Keep 2020 In the Past
No one wants to repeat 2020. Unfortunately, many of the support challenges you faced in 2020 are still here. While not near the levels they were at the beginning of [...]
Use Texting In Your IVR to Deflect Contact Center Calls
In a previous post talking about texting best practices, we highlighted call deflection using texting within your IVR. However, it merely scratched the surface of what texting can do to [...]
Live Chat vs. Texting: Understand the Differences
Modern contact centers must support multiple channels of communication to make it easy for customers to engage with them. While everyone provides phone and email support, some contact centers are [...]
How To Build A Healthy Opt-In Text List
You probably already have a decent customer database complete with customer names, email addresses, and even phone numbers. However, before you send a promotional text to your customers, current regulations [...]
Texting Best Practices to Successfully Manage Contact Center Call Volume
Employee turnover is a perpetual sore spot for contact centers. The average turnover in the contact center industry hovers around 30-45% which means managers are consistently on the hunt for [...]
Texting Best Practices for Holiday Promotions
Texting is, without a doubt, one of the best ways businesses can drive additional revenue. 98% of all texts are opened and as noted in previous posts: Texting averages a 40% response rate. [...]
Understanding Textel’s Genesys Cloud Integration
Textel’s cloud-based business texting platform is now a Premium App on the Genesys® AppFoundry. The app is available for Genesys Cloud™, one of the leading public cloud contact center platforms. [...]