Optimize Your Call Center Agent’s Time with an Omni-Channel Texting Solution
Time is money. It’s a cliché, yes – but it’s also one the least utilized resources in improving a call center’s efficiency. Time is often lost on long-winded calls, [...]
Textel Wins Award for Best-in-Class Call Center Texting Software
At the second annual DEVone Partner Conference, Textel, a St. Louis-based software startup, was honored to receive the Rising Star Award as part of the 2018 DEVone Partner Awards [...]
How to Add Business Texting to Existing Live Chat for Call Centers
At Textel, we’ve compared Live Chat vs. Texting to show how you can achieve an omni-channel call center solution. By establishing why you must be full frontal with your [...]
Business Texting for Auto Dealerships
Everything’s easier when you have your customer’s attention. In the auto industry, dealerships are always looking for a practical solution to better connect with prospective and current customers. In [...]
Live Chat vs. Texting: Pursuing Omni-Channel Call Center Solutions
Is your business or call center covering all four pillars of customer communication? Phone Email Live Chat Text Sure, phone and email have led customer contact strategies at call [...]
Why Integrate Business Texting Tools Into Your Call Center
A seamless, easy-to-manage texting integration is the last thing standing in the way of delivering the quality customer support your call center deserves. Studies have shown that customers prefer [...]