Business Texting Accelerates Approvals for Auto Service
Auto service providers are quickly learning that phone calls are interruptive, and texting is informative. Now SMS texting for auto service helps service departments shave off over 40 hours [...]
SMS Short Codes vs. SMS Long Codes in Call Center Communication
As text messaging has become the most effective way of reaching your customer base, businesses and call centers have begun adding it to their communication strategy to create an [...]
Optimize Your Call Center Agent’s Time with an Omni-Channel Texting Solution
Time is money. It’s a cliché, yes – but it’s also one the least utilized resources in improving a call center’s efficiency. Time is often lost on long-winded calls, [...]
Textel Wins Award for Best-in-Class Call Center Texting Software
At the second annual DEVone Partner Conference, Textel, a St. Louis-based software startup, was honored to receive the Rising Star Award as part of the 2018 DEVone Partner Awards [...]
How to Add Business Texting to Existing Live Chat for Call Centers
At Textel, we’ve compared Live Chat vs. Texting to show how you can achieve an omni-channel call center solution. By establishing why you must be full frontal with your [...]
Business Texting for Auto Dealerships
Everything’s easier when you have your customer’s attention. In the auto industry, dealerships are always looking for a practical solution to better connect with prospective and current customers. In [...]