Texting Best Practices to Successfully Manage Contact Center Call Volume
Employee turnover is a perpetual sore spot for contact centers. The average turnover in the contact center industry hovers around 30-45% which means managers are consistently on the hunt for [...]
Texting Best Practices for Holiday Promotions
Texting is, without a doubt, one of the best ways businesses can drive additional revenue. 98% of all texts are opened and as noted in previous posts: Texting averages a 40% response rate. [...]
Understanding Textel’s Genesys Cloud Integration
Textel’s cloud-based business texting platform is now a Premium App on the Genesys® AppFoundry. The app is available for Genesys Cloud™, one of the leading public cloud contact center platforms. [...]
6 Ways COVID-19 Made Texting Essential for Contact Centers
Contact centers are all learning one thing – when it comes to pandemics, flexibility is the name of the game. Remote work coupled with daily regulatory changes across state, county, [...]
Maximizing Your Call Center Agent’s Time in 2019
How much could your call center improve profitability, increase customer satisfaction and squeeze out more efficiencies by cutting back on your call center agents’ lost or unproductive time? If [...]
How to Keep Your Customer from Bailing Out
It’s that moment. The moment you decide that, despite the IVR telling you that your call matters to them, you’ve officially waited on hold long enough and you have [...]
Why SMS Short Code Doesn’t Fit the Enterprise Customer
When Redbox texts you a five-digit code for a free movie rental, there’s a pretty clear understanding of what happens next. You either rent a film before the code [...]
5 Benefits of Business Texting for Call Centers Around the Holiday Season
Tis the season to drive holiday sales through high-performing communication channels. Trust us - it’s not just the egg nog making everyone merry. Call center texting is beginning to [...]
The Business Texting Integration Contact Centers Are Thankful for This Year
During this season of reflection and being thankful, customers are raising a glass to finally being able to text a contact center to get the answers they need. [...]
Vera Bradley Improves Contact Center Efficiency and Customer Experience with Business Texting
Vera Bradley is touting impressive business results after adding Textel’s integration with NICE inContact’s CXone Business Line Texting Solution. See full press release and additional information here. The [...]
Your Guide to Messaging Customers: 10 Rules of Business Texting Etiquette
With great business texting comes great responsibility and Textel has a handful of professional messaging best practices that will help you put your best emoji’s forward when communicating with [...]
An Easy Business Texting Strategy to Improve Revenue in 2019
Let’s cut to the chase: To improve revenue in 2019, you need to focus on the customer experience. You see, small businesses have a pretty exciting advantage over the [...]
Customers Want to Text Your Business, And Get Texts Back from You
We send five texts for every one call. Still, many businesses are yet to adopt a texting strategy for their customer communication. And while it may seem that [...]
How Salons Are Cutting Costs at Front Desk with Business Texting
Tell me this hasn’t happened to you: guest walks into a salon “Hello and welcome to Stylz R Us, how can I help?” “Yes, I’d like a haircut and…” [...]
Business Texting Accelerates Approvals for Auto Service
Auto service providers are quickly learning that phone calls are interruptive, and texting is informative. Now SMS texting for auto service helps service departments shave off over 40 hours [...]
SMS Short Codes vs. SMS Long Codes in Call Center Communication
As text messaging has become the most effective way of reaching your customer base, businesses and call centers have begun adding it to their communication strategy to create an [...]
Optimize Your Call Center Agent’s Time with an Omni-Channel Texting Solution
Time is money. It’s a cliché, yes – but it’s also one the least utilized resources in improving a call center’s efficiency. Time is often lost on long-winded calls, [...]
Textel Wins Award for Best-in-Class Call Center Texting Software
At the second annual DEVone Partner Conference, Textel, a St. Louis-based software startup, was honored to receive the Rising Star Award as part of the 2018 DEVone Partner Awards [...]
How to Add Business Texting to Existing Live Chat for Call Centers
At Textel, we’ve compared Live Chat vs. Texting to show how you can achieve an omni-channel call center solution. By establishing why you must be full frontal with your [...]
Business Texting for Auto Dealerships
Everything’s easier when you have your customer’s attention. In the auto industry, dealerships are always looking for a practical solution to better connect with prospective and current customers. In [...]
Live Chat vs. Texting: Pursuing Omni-Channel Call Center Solutions
Is your business or call center covering all four pillars of customer communication? Phone Email Live Chat Text Sure, phone and email have led customer contact strategies at call [...]
Why Integrate Business Texting Tools Into Your Call Center
A seamless, easy-to-manage texting integration is the last thing standing in the way of delivering the quality customer support your call center deserves. Studies have shown that customers prefer [...]
Textel and NICE inContact Create a Customer-First Call Center Solution
“Today’s mobile customers look for the convenience of text messaging instead of phone calls for simple customer service requests.” - Paul Jarman, CEO of NICE inContact. It’s the driving [...]
How Textel Powers Growth and Profits in the Salon and Spa Industry
Each Sunday night, Tori Spelling welcomes viewers back to The Look: All Stars, a TV series broadcast this summer on the CW network, showcasing top beauty experts as they [...]