SMS Short Codes vs. SMS Long Codes in Call Center Communication
As text messaging has become the most effective way of reaching your customer base, businesses and call centers have begun adding it to their communication strategy to create an [...]
Optimize Your Call Center Agent’s Time with an Omni-Channel Texting Solution
Time is money. It’s a cliché, yes – but it’s also one the least utilized resources in improving a call center’s efficiency. Time is often lost on long-winded calls, [...]
Textel Wins Award for Best-in-Class Call Center Texting Software
At the second annual DEVone Partner Conference, Textel, a St. Louis-based software startup, was honored to receive the Rising Star Award as part of the 2018 DEVone Partner Awards [...]
How to Add Business Texting to Existing Live Chat for Call Centers
At Textel, we’ve compared Live Chat vs. Texting to show how you can achieve an omni-channel call center solution. By establishing why you must be full frontal with your [...]
Business Texting for Auto Dealerships
Everything’s easier when you have your customer’s attention. In the auto industry, dealerships are always looking for a practical solution to better connect with prospective and current customers. In [...]
Why Integrate Business Texting Tools Into Your Call Center
A seamless, easy-to-manage texting integration is the last thing standing in the way of delivering the quality customer support your call center deserves. Studies have shown that customers prefer [...]
Textel and NICE inContact Create a Customer-First Call Center Solution
“Today’s mobile customers look for the convenience of text messaging instead of phone calls for simple customer service requests.” - Paul Jarman, CEO of NICE inContact. It’s the driving [...]
How Textel Powers Growth and Profits in the Salon and Spa Industry
Each Sunday night, Tori Spelling welcomes viewers back to The Look: All Stars, a TV series broadcast this summer on the CW network, showcasing top beauty experts as they [...]
How Business Texting Software from Textel Powers the Customer Experience
If your organization is still considering the benefits of business texting, consider this: It takes the average person 90 minutes to respond to email (if they respond at all), [...]
Textel Powers CW Network’s THE LOOK | ALL STARS with “TEXT TO VOTE”
TEXTEL, A BUSINESS TEXTING STARTUP, POWERS CW NETWORK’S THE LOOK: ALL STARS WITH “TEXT TO VOTE” AUDIENCE INTERACTION TOOL Each week, viewers use St. Louis-based Textel’s keyword texting feature [...]
Add Text to your Business Instagram Page
Haven’t you heard? Instagram is the new big thing for business! Instagram is up to 800 million monthly users and nearly 500 million daily active users! (statista.com). That means more people [...]
New to Business Texting? Here are 6 Companies Doing It Right
For a while now, it’s been clear that texting isn’t just a fun way for your kids to talk to their friends. In fact, SMS is the most popular [...]
10 Statistics that Prove Texting is for Businesses
"Why text?" We get asked this question all the time and let's face it - if you need to get in touch with someone quickly, then how do you [...]
10 Reasons Clients will Love Texting with Your Salon or Spa
We often forget that we are all consumers and that time is the most valuable assets in our lives. We loath waiting on hold, we [...]