Textel for Contact Centers

Get a quote

The Answer for Contact Center SMS is Here

At Textel, we’ve solved texting for contact centers. Our platform is built for agents to seamlessly integrate SMS into their existing workflows. Then we extend the feature set to include advanced functionality like multi-agent routing and group messaging. And, finally, we wrap everything inside the contact center interface of your choice – NICE inContact, Genesys, or Five9. This embedded solution gives you the most functional texting solution in the contact center industry.

How we help

Are you building your customer support system from the ground up–or do you just need a lift? Either way, Textel gives your business the tools you need to…

A woman wearing a sweater texts on her smart phone

Reduce call
volumes

Create agentless interactions

Reduce operational costs

Improve customer satisfaction

Drive customer engagement

Textel in action

After implementing a text-first strategy, Pearson’s contact rate increased by 225%.

An MMS image texting solution helped Valvoline achieve a 76% increase in coupon send rates.

In partnership with Textel, Sono Bello creates $1.5M incremental monthly revenue.

Big-O Tires saved an average of 40 hours per month at each of their 30 locations with Textel

After implementing a text-first strategy, Pearson’s contact rate increased by 225%.

An MMS image texting solution helped Valvoline achieve a 76% increase in coupon send rates.

In partnership with Textel, Sono Bello creates $1.5M incremental monthly revenue.

Big-O Tires saved an average of 40 hours per month at each of their 30 locations with Textel

Get started today

Over 1000 businesses are enjoying the benefits of business texting. It’s time you do too.

© 2021 Textel