Textel for Genesys Cloud

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Meaningful customer experience

Textel partners with Genesys Cloud to extend their solutions and offer the gold standard in texting. Our goal is to enhance the messaging features to create satisfied customers, happier employees, and better business outcomes for Genesys Cloud users. Modern cloud technologies need the most robust and welcomed channel available – texting. When you combine these solutions, it gives you the easy, all-in-one contact center solution you deserve.

How we help

Are you building your customer support system from the ground up–or do you just need a lift? Either way, Textel gives your business the tools you need to…

Reduce call
volumes

Create agentless interactions

Reduce operational costs

Improve customer satisfaction

Drive customer engagement

Textel in action

After implementing a text-first strategy, Pearson’s contact rate increased by 225%.

An MMS image texting solution helped Valvoline achieve a 76% increase in coupon send rates.

In partnership with Textel, Sono Bello creates $1.5M incremental monthly revenue.

Big-O Tires saved an average of 40 hours per month at each of their 30 locations with Textel.

After implementing a text-first strategy, Pearson’s contact rate increased by 225%.

An MMS image texting solution helped Valvoline achieve a 76% increase in coupon send rates.

In partnership with Textel, Sono Bello creates $1.5M incremental monthly revenue.

Big-O Tires saved an average of 40 hours per month at each of their 30 locations with Textel.

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Over 1000 businesses are enjoying the benefits of business texting. It’s time you do too.

© 2021 Textel