12 12, 2018

Why SMS Short Code Doesn’t Fit the Enterprise Customer

December 12th, 2018|

When Redbox texts you a five-digit code for a free movie rental, there’s a pretty clear understanding of what happens next. You either rent a film before the code expires or you carry on living your life until the next code appears. But large businesses, especially their call centers, are learning that one-way alerts are [...]

4 12, 2018

5 Benefits of Business Texting for Call Centers Around the Holiday Season

December 4th, 2018|

Tis the season to drive holiday sales through high-performing communication channels. Trust us - it’s not just the egg nog making everyone merry. Call center texting is beginning to snowball as enterprise businesses focus on reaching their customers via text across their existing business lines. After RetailMeNot reported that shoppers are ready to spend at [...]