At Textel, we’ve compared Live Chat vs. Texting to show the importance of including texting in your omnichannel call center strategy. By covering all communication channels, call centers empower their customers to engage the way they prefer. When determining the value of live chat vs. SMS, the answer depends on your call center customers’ preferences [...]
Time is money. It’s a cliché, yes – but it’s also one the least utilized resources in improving a call center’s efficiency. Time is often lost on long-winded calls, endless games of phone tag, poor call traffic distribution, outdated or irrelevant software and locating past/accurate customer account information. By giving your call center agents more [...]
At the second annual DEVone Partner Conference, Textel, a St. Louis-based software startup, was honored to receive the Rising Star Award as part of the 2018 DEVone Partner Awards ceremony. These partner awards highlighted the innovative companies who are designing cloud-based applications that bring additional value to the NICE inContact CXone cloud customer experience platform. [...]
Everything’s easier when you have your customer’s attention. In the auto industry, dealerships are always looking for a practical solution to better connect with prospective and current customers. In fact, the ability to reach customers quickly and get a fast response doesn’t just streamline communication for auto dealerships – it improves internal productivity, provides more [...]
A seamless, easy-to-manage texting integration is the last thing standing in the way of delivering the quality customer support your call center deserves. Studies have shown that customers prefer to text: 81% of consumers are frustrated being tied to a call or computer for support service 64% of consumers would prefer to use texting over [...]
“Today’s mobile customers look for the convenience of text messaging instead of phone calls for simple customer service requests.” - Paul Jarman, CEO of NICE inContact. It’s the driving principle behind an exciting integration that pairs two powerful cloud-based platforms, Textel and NICE inContact, and it’s catching the attention of call centers and their customers [...]
Each Sunday night, Tori Spelling welcomes viewers back to The Look: All Stars, a TV series broadcast this summer on the CW network, showcasing top beauty experts as they compete through themed-timed challenges and makeovers while presenting beauty hacks, techniques and top looks. Each week, the audience texts in their votes for their favorite team [...]
If your organization is still considering the benefits of business texting, consider this: It takes the average person 90 minutes to respond to email (if they respond at all), but only 90 seconds to respond to a text message (source: CTIA.org) In a mobile-driven world where more people own a phone then they do a [...]
Haven’t you heard? Instagram is the new big thing for business! Instagram is up to 800 million monthly users and nearly 500 million daily active users! (statista.com). That means more people are spending time on Instagram actually being engaged. Think about it, Instagram is appealing for many reasons, but one main one includes its simplicity. The platform [...]